Order Cancellation Policy

1. 1
   Contact us

   Email support@doreeglam.co.in or call +91 85112 61508 as early as possible.

2. 2
   Share details

   Mention your order ID, the registered mobile number or email, and the item(s) you want to cancel.

3. 3
   Confirmation

   We will confirm whether the cancellation has been accepted, based on the status of your order.

You can request a cancellation before the order is dispatched. If your order has not yet been processed or packed, we will generally be able to cancel it and refund the full amount paid.

Once an order has been handed to the courier, it can no longer be cancelled. After delivery, you can request a return if the product is eligible under our Return & Exchange Policy.

Delivered orders cannot be cancelled. Please use the return or exchange process described in our Return & Exchange Policy.

We may cancel an order if a product becomes unavailable, the delivery PIN code is not serviceable, there is a pricing or listing error, or the order appears fraudulent. We will inform you and refund any amount paid in full.

For prepaid orders, the refund is processed within 5–7 working days after approval, to the original payment method. See our Refund Policy for details.