Privacy Policy

This Privacy Policy explains how The DoreeGlam™ ("DoreeGlam", "we", "us" or "our") handles personal information collected through this website and in connection with orders placed with us.

By using our website or placing an order, you acknowledge the practices described in this policy. If you do not agree with them, please do not use the website.

Depending on how you use the website, we may collect the following information:

We use the information we collect for the following purposes:

• Order processing — to confirm, pack, ship and deliver your order, and to handle returns, exchanges, cancellations and refunds.
• Customer support — to respond to your questions, requests and complaints.
• Website improvement — to understand how the website is used, fix problems and improve the shopping experience.
• Security — to help detect and prevent fraud, misuse and unauthorised access.
• Marketing communications — to send you updates about new products or offers, where you have chosen to receive them.
• Legal and accounting purposes — to maintain records and meet obligations that apply to our business.

Online payments are processed by Razorpay, an authorised third-party payment provider. When you pay, your card, UPI, net banking or wallet details are entered directly with the payment provider and handled under their own security standards and privacy policy.

DoreeGlam does not store your full card number, CVV, UPI PIN or net banking password. We receive only the information needed to confirm and reconcile your payment, such as the transaction reference and payment status.

We do not sell your personal information. We share it only where needed to run the store, with:

• Payment providers — to process payments and refunds.
• Shipping and courier partners — to deliver your order, which requires your name, address, PIN code and phone number.
• Technology providers — such as website hosting, email and customer-support tools that help us operate the website.
• Authorities — where disclosure is required by applicable law or a valid legal request.

These providers are expected to use your information only to provide their services to us.

We may send you updates about products, offers or events if you have chosen to receive them. You can opt out at any time by using the unsubscribe link in an email or by contacting us at support@doreeglam.co.in.

Opting out of marketing does not stop service messages about your orders, such as order confirmations and delivery updates.

We take reasonable technical and organisational measures to protect your information, including secure (HTTPS) connections and limited access to customer data.

However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security. Please keep your account password confidential.

We keep personal information only for as long as it is needed for the purposes described in this policy — for example, to fulfil orders, handle returns and warranty-type queries, maintain accounting and tax records, and resolve disputes — or for as long as applicable law requires.

When information is no longer needed, we take reasonable steps to delete or anonymise it.

Subject to applicable law, you may ask us to:

• Share a copy of the personal information we hold about you
• Correct information that is inaccurate or incomplete
• Delete your information, where we are not required to keep it
• Stop sending you marketing communications

To make a request, email support@doreeglam.co.in. We may need to verify your identity before acting on it.

Our website is intended for use by adults. Purchases by minors should be made with the involvement of a parent or guardian. We do not knowingly collect personal information from children for marketing purposes.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Changes apply from the date they are published on this page.

For any questions or requests about your personal information, contact us at:

• Email: support@doreeglam.co.in
• Phone: +91 85112 61508
• Address: Money Plant, A-765, High Street, Nr. BSNL Office, Daskroi, Jagatpur, Ahmedabad, Gujarat 382470, India

More ways to reach us are on our Contact & Grievance page.