Return & Exchange Policy

You can request a return or exchange within 7 days from the date of delivery, provided the product meets the condition requirements below and is not listed as non-returnable.

To be accepted, a returned or exchanged product must be:

• Unused, unworn (other than a brief trial for size), unwashed and unaltered
• Free from stains, perfume, deodorant, makeup or other marks
• Returned with all original tags still attached
• Returned in its original packaging, together with any accessories or items that came with it

If your product arrives damaged or defective, please contact us within 48 hours of delivery with your order ID and clear photos (and an unboxing video, if available). Once verified, we will offer a replacement, exchange or refund as appropriate.

If you receive a different product, colour or size from what you ordered, contact us within 48 hours of delivery with your order ID and photos of the item received. Once verified, we will arrange to correct the order.

Size exchanges are available on eligible products, subject to stock availability.

Before ordering, please check the product page and our Size Guide. If the size you need is out of stock, we will discuss alternatives with you, including a return where eligible.

1. 1
   Request

   Email support@doreeglam.co.in or call +91 85112 61508 with your order ID, the item and the size or product you need.

2. 2
   Confirmation

   Our team confirms eligibility and stock, and shares pickup or self-ship instructions.

3. 3
   Send it back

   Pack the item securely with its original tags and packaging.

4. 4
   Inspection

   We inspect the returned item once it reaches us.

5. 5
   Dispatch

   Once approved, the replacement is dispatched and tracking details are shared.

1. 1
   Request

   Contact us within 7 days from the date of delivery with your order ID and the reason for return. Photos help us process damaged or wrong-item requests faster.

2. 2
   Approval

   We confirm whether the item is eligible and share the next steps.

3. 3
   Send it back

   Hand over or ship the item as instructed, with its original tags and packaging.

4. 4
   Inspection

   We inspect the item once it reaches us.

5. 5
   Refund

   Once approved, the refund is processed as described in our Refund Policy.

Please do not send products back without contacting us first — unannounced returns may not be accepted.

Any product marked as non-returnable on its product page or at checkout.

Products returned in a used, washed, altered or damaged condition (other than damage present on delivery) cannot be accepted.

Items bought on sale or at a special discount are not eligible for return or exchange unless they arrive damaged, defective or incorrect.

Return pickup is free for damaged, defective or wrong items. For other returns, ₹100 is deducted from the refund amount towards return shipping.

• Raise the request within the allowed time and share accurate details and photos.
• Pack the product securely so it is not damaged on the way back.
• If you self-ship, keep the courier receipt and tracking number until the return is completed.

All returned products are inspected when they reach us. If a product does not meet the conditions above, we may decline the return or exchange and send the product back to you. We will explain the reason if this happens.

Email support@doreeglam.co.in or call +91 85112 61508 (Monday to Saturday, 10:00 AM – 7:00 PM IST). Please keep your order ID handy.