Shipping & Delivery Policy

Orders are generally processed within 1–2 working days. Processing includes confirming payment, quality-checking and packing your items.

Orders placed on weekends or public holidays may take longer to process.

Orders are shipped through third-party courier partners. Once your order is dispatched, we will share the courier name and tracking details with you.

Shipping charges: Free on all prepaid orders.

We currently deliver only to addresses within India.

Delivery usually takes 3–7 working days after dispatch.

Delivery timelines are estimates and are not guaranteed. They can vary depending on your location, courier operations, weather, festivals, public holidays and other events outside our control.

Please enter your complete address, including house number, street, landmark, city, state and the correct 6-digit PIN code, along with a phone number the courier can reach.

Delivery depends on whether the courier services your PIN code. If your PIN code is not serviceable, we will contact you to arrange an alternative address or cancel the order with a full refund of the amount paid.

Changes to the delivery address can be requested only before the order is dispatched. Write to support@doreeglam.co.in with your order ID as soon as possible.

After dispatch, you can follow your order using the tracking link we send you, or through our Order Tracking page. If you do not receive tracking details, contact us with your order ID.

Our courier partners generally make up to 3 delivery attempts. Please keep your phone reachable around the expected delivery date.

If delivery fails after the courier's attempts, the package is usually returned to us.

We are not responsible for delays or non-delivery caused by an incorrect or incomplete address or phone number provided at checkout. If a package is returned to us for this reason, we will contact you. Re-shipping may involve additional shipping charges.

If your order has not arrived within the estimated delivery time, please contact us with your order ID. We will check with the courier and keep you updated.

If the outer package looks damaged, opened or tampered with at the time of delivery, please do not accept it if possible, or note it with the delivery person.

If you notice damage after opening, please contact us within 48 hours of delivery with your order ID and clear photos or an unboxing video of the package and product. This helps us resolve the issue quickly with the courier. See our Return & Exchange Policy for how damaged items are handled.

If a package is marked as delivered but you have not received it, contact us promptly and we will raise the issue with the courier.

If a package is returned to us as undelivered, we will contact you to arrange re-delivery or, where applicable, a refund in line with our Refund Policy. Shipping charges already incurred may not be refundable in cases where delivery failed because of an incorrect address or the recipient being unavailable.

For any shipping question, email support@doreeglam.co.in or call +91 85112 61508 (Monday to Saturday, 10:00 AM – 7:00 PM IST).