Frequently Asked Questions

Choose your product, select your size, add it to your cart and proceed to checkout. Enter your delivery details, pay securely, and you will receive an order confirmation with your order ID.

Use the tracking link sent to you after dispatch, or visit our Order Tracking page. You can also contact us with your order ID.

Please contact us at support@doreeglam.co.in or +91 85112 61508 as soon as possible. Changes are possible only before the order is dispatched.

You can request a cancellation before the order is dispatched. Orders that have already been dispatched cannot be cancelled. See our Cancellation Policy.

We photograph our products carefully, but colours can look slightly different on different screens, and handcrafted or dyed fabrics may have small variations. See our Disclaimer.

Follow the care label and the instructions on the product page. General tips are in our Product Care guide.

Measure your bust, waist and hips and compare them with the size chart on the product page. Our Size Guide explains how to measure. Measurements may vary by product, so always check the individual product page.

Check the product page for fit notes. If you are still unsure, contact us with your measurements and the product name, and we will help you choose.

Online payments are processed securely by Razorpay. The options available for your order are shown at checkout. Cash on Delivery is not currently offered; all orders are prepaid online. See our Payment Policy.

The payment provider usually reverses such amounts automatically. If you do not get it back within the time indicated by your bank, email support@doreeglam.co.in with the transaction reference.

Payments are entered on the secure page of our payment provider. DoreeGlam does not store your card details, UPI PIN or passwords, and we will never ask for your OTP.

Orders are generally processed within 1–2 working days. Delivery usually takes 3–7 working days after dispatch. These are estimates and can vary by location. See our Shipping & Delivery Policy.

Shipping charges: Free on all prepaid orders.

We currently deliver only to addresses within India.

Contact us within 7 days from the date of delivery with your order ID and the reason for return. The item must be unused, unwashed and have its original tags and packaging. See our Return & Exchange Policy.

Please contact us within 48 hours of delivery with your order ID and clear photos (and an unboxing video, if you have one). We will look into it and resolve it once verified.

Items bought on sale or at a special discount are not eligible for return or exchange unless they arrive damaged, defective or incorrect.

Size exchanges are available on eligible products, subject to stock availability. To request one, contact us with your order ID and the size or product you need. See our Return & Exchange Policy.

Refunds are processed within 5–7 working days after approval, to the original payment method. Your bank may take additional time to show the amount. See our Refund Policy.

Where shipping charges were paid on the original order, they are non-refundable unless the return is due to a damaged, defective or incorrect item.

We use it to process your orders, support you and improve the website. We do not sell your information. Read our Privacy Policy.

Email support@doreeglam.co.in from your registered email address with your request. We may need to verify your identity first.

Email support@doreeglam.co.in or call +91 85112 61508 (Monday to Saturday, 10:00 AM – 7:00 PM IST). You can also use the form on our Contact page.