Refund & Cancellation Policy

A refund may apply when:

• A return is approved under our Return & Exchange Policy
• An order is cancelled under our Cancellation Policy after payment was made
• We cancel an order because a product is unavailable or cannot be delivered
• A payment was deducted but the order was not created, or you were charged twice

For returns, the refund is approved after the returned product reaches us and passes inspection. We will let you know once it is approved, or explain why it was not.

Approved refunds are issued to the original payment method.

Refunds for online payments are initiated through Razorpay. After we initiate a refund, the time it takes to appear in your account depends on your bank, card issuer, UPI app or wallet provider, which is outside our control.

Refunds are generally processed within 5–7 working days after approval. We will share the refund reference with you so you can follow up with your bank if needed.

Where shipping charges were paid on the original order, they are non-refundable unless the return is due to a damaged, defective or incorrect item.

Return pickup is free for damaged, defective or wrong items. For other returns, ₹100 is deducted from the refund amount towards return shipping.

If your order used a discount or coupon, the refund is calculated on the amount you actually paid for the returned product. Coupon value is not paid out as cash. If only part of an order is returned and the remaining items no longer meet an offer's conditions, the refund may be adjusted accordingly — we will explain any adjustment before processing it.

If money was deducted but your order was not confirmed, the payment provider usually reverses the amount automatically. If it does not reach you within the time indicated by your bank, contact us with the transaction reference and we will help trace it.

If you were charged more than once for the same order, send us the transaction references at support@doreeglam.co.in. Once verified, the extra amount will be refunded to the original payment method.

When a prepaid order is cancelled — by you, within the allowed cancellation window, or by us — the amount paid is refunded as described above. How and when you can cancel is covered in our Cancellation Policy.

Email support@doreeglam.co.in or call +91 85112 61508 (Monday to Saturday, 10:00 AM – 7:00 PM IST) with your order ID.